PROBLEM
To deliver high-quality responses, the AI classifier — which determines whether a user is asking a new question or a follow-up — was crucial. However, the classifier's accuracy was below industry standards.
To provide the correct response, it was important to understand the student's intent, whether they were asking a new homework question or a follow-up. To achieve this, we used an AI classifier to determine the user's intent. Based on the results, the system would either search archived data or generate an instant solution. However, the problem was that our AI classifier's accuracy was not high enough compared to industry standards, which could be a serious issue as it would affect the quality of our answers and the user experience. Therefore, the goal of our project was to improve the AI classifier's accuracy to ensure answer quality.